How to Return an Item
If you would like to return an item, please follow these instructions: Contact us at firstname.lastname@example.org, within 15 days of the shipped date, to obtain a Return Authorization (RA) Number and mailing address. No returns will be accepted without an RA number. Returns must be unworn, unaltered, and unwashed with all tags attached. Repack the item securely in its original packaging along with the packing slip. Write the RA Number clearly on the outside of the box, and mail the item to the address we provide.
Please return the item via an insured carrier (i.e., FedEx, UPS, USPS, DHL). We recommend that you insure the item for its full value, and retain all postal and insurance receipts to protect you in case of loss or damage.
All returns must be pre-paid. We will not accept COD returns.
The purchase price of the merchandise will be credited back to your original method of payment. In the case of an exchange, a new charge will be issued to your account for the replacement. Refunds will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.
Shipping charges are non-refundable. Customer pays for shipping costs of refused orders.
To qualify for free outbound shipping on the “Free Shipping on Orders over $80,” offer, the total of your final purchase must be above $80. If the total of your purchase falls below the required $80 for Free Shipping offer, the outbound shipping charge incurred will be charged to your account.
If you receive an item that is damaged, contact us within 3 days of delivery. Please save the box and all of the packing material. We will provide instructions on how to send the item back at our cost, and we will exchange the item promptly.