Do I need to create an account to place a wholesale order?
Yes, this is a trade only site and access to wholesale pricing and special offers are available to retailers only.
How do I create a wholesale account?
You can create a wholesale account by clicking on the "Register" button on our website and filling out the
required information. A login code will be sent to the registered email.
Who qualifies for wholesale pricing?
Our wholesale program is available for approved wholesale accounts. If you are looking to become a wholesale
account, please contact us at service@littlejourneyschicago.com.
How can I place an order?
You can place an order by emailing to us your selected products. We will send a confirmation the order has
been accepted and process the order and reply with an Invoice and payment method.
Do orders require approval?
Yes, orders must be approved before they are confirmed. You will receive an email confirmation from our
sales team for confirmation.
Is there a minimum order quantity?
Yes, the minimum order quantity varies by product. Please check the product description for specific
requirements.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placing the order by contacting
service@littlejourneyschicago.com
What payment methods do you accept?
We accept all major credit cards, ACH transfers, and PayPal. Payment terms may also be arranged for
recurring customers.
Do you offer payment terms?
Yes, we offer Net 30 payment terms for qualifying businesses. You would need to fill out a credit reference form.
What are your shipping options?
We offer standard, expedited, and international shipping options. Shipping rates and delivery times vary based on
location and order size.
How long will it take for my order to arrive?
We ship from Chicago, USA. Standard shipping time varies accordingly to your location and type of service
you request. We recommend using UPS. USPS, though less expensive, often takes longer in transit.
Expedited and international shipping times vary based on the destination.
Do you ship internationally?
Yes, we can ship to most countries. International shipping fees and customs duties may apply.
The receiver is responsible to applicable duties.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.
What is your return policy for wholesale orders?
We accept returns within 10 days of delivery for defective or damaged items. Due to the nature of wholesale,
returns for non-defective items are not accepted. Please notify us immediately upon receiving your order
if there are issues.
How do I report a damaged or defective product?
Please contact service@littlejourneyschicago.com within 10 days of receiving the order to report any issues.
Can I exchange items in my wholesale order?
Exchanges are only available for damaged or defective items. Please reach out to us for further assistance.
Swaps are considered on a per basis circumstance. We may charge for restocking fee depending on how
the items are received.
Are your products customizable?
Yes, we offer customization options for certain products for certain quantities. Please reach out to discuss
custom orders and lead times.
Where can I find product specifications and details?
Detailed product specifications, materials, and dimensions are listed on each product page. If you need additional information, feel free to contact us.